Cancellation-Policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity.
Right of Withdrawal
You have the right to cancel this contract within fourteen (14) days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you (other than the carrier), took possession of the last goods.
To exercise your right of withdrawal, you must contact us at contact@rivieradiamond.com with a clear declaration (e.g., a letter sent by post or email) stating your decision to withdraw from this contract.
Consequences of Revocation
If you cancel this contract, we will refund all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
We will use the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
Return Instructions
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
- You bear the direct cost of returning the goods.
- You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Please avoid damage or contamination of the goods.
- Return the goods in the original packaging, including all accessories and components.
- Use protective outer packaging if necessary.
- If the original packaging is unavailable, please ensure suitable packaging to prevent transport damage.
- Please do not send the goods back to us carriage paid.
Exclusion or Premature Expiry
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and made based on an individual selection or specification by the consumer, or goods that are clearly tailored to the consumer's personal needs.
The right of withdrawal does not apply to consumers who are not residents of a European Union member state at the time the contract is concluded and whose sole place of residence and delivery address is outside the EU.